Top 5 Ways to Utilize SMS for Boosting Sales and Customer Engagement In the digital age, effective communication with customers is essential for driving sales and fostering long-term engagement. While email and social media are popular tools, SMS (short message service) stands out as a direct, immediate, and highly personal way to reach your audience. […]

Innovation is key for businesses to stay ahead in today’s rapidly evolving landscape, and technology plays a crucial role in driving this innovation. Among the most transformative technologies in recent years are DevOps, DevSecOps, and AIOps, which offer organizations a more agile and automated approach to software development, security, and operations. In this blog, we […]

Are you tired of relying on your personal mobile plan or phone to communicate with your leads, customers, and opportunities? Do you want a fully integrated solution that is seamlessly integrated with your Salesforce platform? Look no further than the Tinosys SFDC Note2Text app, now available in the Salesforce marketplace. The Tinosys SFDC Note2Text app […]

Conversational Analytics consists of integrative applications that help both customer facing employees and domain experts learn and build business workflows, discover facts and increase knowledge from existing data using an AI/ML/RPA Platform. That’s a mouthful. For the rest of us, Conversational Analytics is the next generation of the legacy dashboard that so many of us […]

Guest Author: Diptish Datta, VP Support, Fetch Robotics I’ve seen that customer expectations are evolving rapidly but that most companies are just trying to apply patches to their old processes in order to try to delight their customers. Unfortunately, more often than not, these efforts are falling short.  With digital transformation trends  and pandemic-related changes […]