In today’s digital age, marketing has evolved significantly. Traditional marketing channels such as television, radio and print are still relevant, but they are no longer the only ways to reach your target audience. With the rise of the internet and social media, marketers have access to a plethora of channels to promote their products and […]
Innovation is key for businesses to stay ahead in today’s rapidly evolving landscape, and technology plays a crucial role in driving this innovation. Among the most transformative technologies in recent years are DevOps, DevSecOps, and AIOps, which offer organizations a more agile and automated approach to software development, security, and operations. In this blog, we […]
Conversational Analytics consists of integrative applications that help both customer facing employees and domain experts learn and build business workflows, discover facts and increase knowledge from existing data using an AI/ML/RPA Platform. That’s a mouthful. For the rest of us, Conversational Analytics is the next generation of the legacy dashboard that so many of us […]
Most people don’t get super excited about call centers, but they have become a critical piece of the customer experience footprint within many organizations. With the global pandemic accelerating the shift of customer relationships to a virtual experiences, call centers are typically the path of interaction the majority of customers have with vendors. They are […]
My last blog looked at the general evolution of analytics and an application of analytics to customer success. This blog dives into more detail of the evolution of analytics and today’s state-of-the-art approaches. When any new technology is developed to address inefficiency like those seen in traditional approaches to customer success, it often follows a […]
This is the first of a 2-part blog looking in detail and the evolution of analytics and an example of how it fits into customer success. In all or in part, leading organizations are facing revolutionary change from digital transformation. AIOps is altering the nature of IT management. Robotic process automation (RPA) is shifting the […]